It is a fact that Business Process Automation is transforming itself from an opportunity to a necessity: the period we are experiencing requires an operational efficiency that only automation is able to ensure, but it must also be emphasized how companies cannot remain insensitive to the face. to numbers such as the 636 hours (equal to approximately 80 working days) that an employee spends every year in administrative operations with a high repetition rate (via: HRMagazine).
Business Process Automation is the main road towards efficiency, that is towards the best productivity result with costs under control. Although ‘saving’ is a fundamental driver, BPA also represents a digital transformation accelerator, which helps business units to be closer and collaborative, to create high-level customer experiences and to react promptly and effectively to market challenges.
In short, Business Process Automation is one of the building blocks that make the company agile and able to face today’s challenges. On a practical level, the benefits it offers to the company are different and range, in fact, from productivity to the simplification of communications. Here are some of them.
1) Increase in productivity, reduce costs
We can only start from here. The increase in productivity due to the automation of suitable processes – with a particular preference for routine and more repetitive ones – determines important and tangible consequences on general efficiency, also thanks to the elimination of bottlenecks. First of all, this translates into an opportunity to reduce costs, but also allows the company to focus human resources on strategic and value-added activities, with important consequences on the level of engagement.
2) Improvement of the quality of processes
Depending on the process managed, the term quality takes on different meanings: quality of customer service, quality of the product / service, quality and efficiency of the logistics chain, of production and so on. The key element is that Business Process Automation completely eliminates human error: the processes are performed identically on the basis of an a priori defined design; this allows companies to offer superior quality products or services without cost increases.
3) Compliance with policies and regulations
Managing entire processes, or some phases of them, in an automated form ensures that they comply with predefined policies. In this way, companies are able to ensure compliance of processes with current legislation.
4) Insight and data enhancement
An automated process is, by definition, a process that uses and processes data. As such, it can develop useful insights to learn more about the functioning of the company, detect strengths and particular efficiency, but also bottlenecks on which to develop corrective actions.
5 Better Task Management, More Collaboration
In more complex projects, obtaining transparency, visibility and correct flows of information involving different teams and functions is a very challenging activity: in the company the telephone and e-mail are used a lot, and this leads to data and loss of crucial information. A BPA system can act as a centralized platform for the management of workflows, accessible by anyone involved and within which there are always updated data and documents. In this way, not only is there a sudden acceleration of all processes, but the hypothesis of “lost” data and non-current information becomes remote.